How can I check why my Samsung display is not connecting to Signagelive?

Requirements before you begin:

• You must have a Samsung remote control

If your device is connected within a secured network and is struggling to connect to Signagelive, we would always firstly recommend you read through our How to connect Players to Signagelive on a secure network article.

For instances where this may not resolve a particular connectivity issue, we've created a connection test URL which can be used on a device that is still not connecting to Signagelive to help learn the reasons why.

To use this URL, please enter the following URL on your panel:
http://clients.signagelive.com/samsungsoc/latest/v2/conntestnena/

When launched, the application will work through a series of four tests and then return the results to your display for you. The tests will hopefully reveal to you the issue, however, if you would like to send a photo of the results to our Support Team for analysis then please do so.

How can I find out more?

You can find out more by visiting our Signagelive for Samsung SSP site, or by reading the articles within the Samsung SSP Help Centre Section. We are always here to help as best we can, so just contact us for any help you require.