My account has been locked, what should I do?

Your Signagelive account will be locked if you enter your password incorrectly 5 times when trying to login to the user interface. In the event of this, you will be sent a system generated email. To unlock your account you will be required to reset your password; please follow the Forgotten Password process to do this.

When setting your new password, please refer to the password requirements in this article.

Please Note

Administrators also have the ability to request a password reset on a user's behalf. Please reach out to the respective person/s for assistance with this, if applicable.

How can I find out more?

You can always search for answers with the Signagelive Help Centre, but rest assured we have a dedicated Support Team that are ready to assist you with any questions you may have. We are always here to help as best we can, so just contact us for any help you require.