I’ve got 2FA configured but would like to use a different authenticator app

Please disable 2FA on your user profile and re-enable it using the new authenticator app, then remove the previous account from the previous app. The exact step by step process would be:

• Disable 2FA on your user profile within Signagelive (using a code from the original authenticator app).
• Once this is disabled, delete your Signagelive Account from your old authenticator app.
• Log back into Signagelive and re-enable 2FA on your user profile.
• On your new device, download an authenticator of your choice and scan the QR code shown on-screen.
• Enter a code from your new authenticator app and take notes of your the new recovery codes.

How can I find out more?

You can learn all about Signagelive for BrightSign in this section of the Signagelive Help Centre. We also have a dedicated Support Team that are ready to assist you with any questions you may have, so please contact us for any help you require.