Player Information - Connectivity

The Player Manager’s Connectivity tab is where you can configure how often each Player communicates with Signagelive. Within this feature you can configure the following options:

• Content Check
• Health Check
• Scheduled Reboots
• Remote Screenshots (on supported Player types)

What is a Content Check?

A Content check is when your Player connects to our server to see if there are any newer schedules to download.

Once you have Published your content, you may find that there is a delay before that content starts showing on your display. This could be because of the frequency set for the Player, for example, if you have your Content Check set to hourly, you may have to wait up to 1 hour before the Player checks in, acknowledges that it has new content to download and then downloads that content, which could take some time.

So if you want to update your content very frequently, you should set your Content Checks to a small interval. If you only plan on Publishing content every so often, (once a day or less), you can use a higher interval, or even set the Content Check to once every 24 hours at a set time.

You can also amend multiple Players Network settings at one time using the Player Settings button from the Player Manager, find out more about that, here.

What is a Health Check?

A Health check is your player telling our server that it is connecting and working without issue. Each Health Check sends a tiny amount of data from your Players to our server to let us and you know that your Player is active.

You can also amend multiple Players Network settings at one time using the Player Settings button from the Player Manager, find out more about that, here.

What interval should I set my Content and Health Check to?

There are no set guidelines to this, as it really depends on how often you plan to publish new content and the type of content you wish to publish.

If you can plan to schedule and publish your content in advance, then we would recommend that you set your Content Checks to be infrequent (ie. once daily), but have frequent Health Checks (ie. hourly) to report your Players being active in between their Content Checks.

What is a Scheduled Reboot?

A Scheduled Reboot allows you to determine if your Player will perform a reboot at a predetermined time (minimum once every 24 hours if activated).

We advise that you do activate this option as it will help to ensure that your Player is performing optimally.

How do I enable and schedule my reboots?

To enable a Scheduled Reboot on your Player, follow these steps:

• Log in to Signagelive as Administrator
• Select Network
• Select Manage
• Select a Player from your Player Manager
• Select the Connectivity tab

You can also amend multiple Players Network settings at one time using the Player Settings button from the Player Manager, find out more about that, here.

How do I activate Remote Screenshots?

To use this feature, follow these simple steps:

• Log in to your Signagelive Network as an Administrator
• Select Network
• Select Manage
• Select the Player you wish to configure
• Select ‘Connectivity’ from the Player Details
• Check the box saying ‘Enabled’ in the Remote Screenshots section
• Choose the frequency of the Remote Screenshot capture using the drop down menu
• Check the ‘At Next Content Check’ if you wish to capture a Remote Screenshot when the Player next performs its scheduled Content Check
• Select Save

Once activated, you can simply change any of these settings and save your changes to amend the Remote Screenshot configuration.

You can see more about Remote Screenshots within this Help Centre article.

You can also amend multiple Players Network settings at one time using the Player Settings button from the Player Manager, find out more about that, here.

How can I find out more?

You can learn more about the Dashboard and configuring your Signagelive Network details by reading more within the Manage your Player section of our Help Centre. You can also speak with the Signagelive Support Team anytime, so please contact us.