How to synchronise your Samsung Player

The following article will show you the things you need to consider when using the synchronisation feature within Signagelive in terms of network requirements, environments, and how to set this up in your network.

Watch an overview of Sync Groups

What can I synchronise with this feature?

Before beginning to use the Samsung SSP synchronise feature on your panels it is important to note that it is currently only possible to synchronise fullscreen videos on the Samsung E or F (Tizen) Range panels with the latest supported firmware version. It is possible to synchronise up to a maximum of 50 Samsung SSP panels within a Sync Group.

Please Note

For Samsung devices, the earliest supported firmware we recommend is 1025.7.

How do I set up a Sync Group?

In terms of synchronisation, the feature you are looking for within your Signagelive network is the Sync Group function. Creating Sync Groups is the same process for all Player types within Signagelive, so if you have created one Sync Group for one Player type, you'll have no problems creating another Sync Group for another Player type. 

Please take a few moments to read through the Creating Sync Groups and if you have any questions then please just ask our Support Team.

What are the Network requirements I must adhere to?

When setting up Samsung Smart Signage Platform synchronisation you must adhere to the following network requirements for the functionality to work properly:

• Ensure you are not blocking UDP multicast packets between screens.
• Ensure that UDP packet loss is minimal (Wired LAN only).
• Ensure that your Local Area Network has low latency (not slower than normal).

What Network Environment requirements must be in place?

You must also adhere to the following network environment for the functionality to work properly:

• Gigabit Ethernet Layer 2 Switching Hub
• IGMP(v2) snooping Support (review multicast settings of L2 switch manufacturer)
• LAN Cabling (Maximum Length 100 meters)=> Cat.6
• 2Port Up-Link<PIM, PIM-SM> (optional) => Consider expansion in future.
• Router (optional)

How can I find out more?

You can find out more about synchronisation by visiting this Help Centre section. You can also contact our Support team here if you need further assistance.